Refund policy

Our cookies are fresh food baked to order, so we can't take returns. We still want every bag to be right.

If something is wrong

If your bag arrives damaged, is missing items, or isn't what you ordered, email us within 24 hours of delivery or pickup with your order number and a photo. We'll send a replacement on the next bake day or refund the affected items to your original payment method.

Cancellations and changes

You can cancel or change an order for a full refund until the order cut-off for its bake day (Tuesday 8 PM for Thursday, Thursday 8 PM for Saturday). After the cut-off, your cookies are already being made, so we can't cancel, but we can usually change the delivery address if you tell us before we leave.

Missed delivery or pickup

If no one is home, we leave the sealed bag in a safe spot and send a photo; that counts as delivered. If you can't make Saturday pickup, tell us before 2 PM and we'll hold your bag until the end of the day. Uncollected bags can't be refunded.